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Our policy

A guide to being a better company

In everything we do, we want to exceed our customers’ expectations and offer added value. Our employees are our most important resource for delivering it.

That is why Bella Service AB is continuously improving how we work, to offer safe and sustainable solutions for our employees, our customers and the environment alike. We are also committed to following all laws and requirements.

Company policy

Three things we make sure of

Work environment and people

We make sure that:

  1. Health and safety planned in

    All work is planned and organised to support good health and safety. Everyone involved should feel included and able to take part in decisions and follow-up.

  2. Clear roles

    Roles are clearly divided according to our organisation plan and assignment descriptions. Each person’s tasks are set out in a role description.

  3. Safe equipment

    Machines, vehicles, tools and other technical equipment are kept in a condition that makes them reliably safe. The same goes for all personal protective equipment.

  4. Everyone is treated equally

    Everyone, regardless of gender, age, disability, sexual orientation, religion or ethnicity, is treated equally and feels part of the company.

  5. Room for family life

    Work should be compatible with family life.

  6. People who feel secure

    Our employees are content and feel secure in their work environment.

Quality and safety

We make sure that:

  1. We listen

    We listen to the views of our employees and customers, and aim to meet their needs and exceed their expectations.

  2. Safe and easy to maintain

    Every installation is designed and built to be safe and easy to maintain.

  3. Skilled people

    Work is carried out by skilled, experienced people with relevant, up-to-date and verified knowledge in their field.

  4. Everything is documented

    All work is planned, carried out, checked and documented according to the company’s instructions.

Environment

We make sure that:

  1. The smallest possible impact

    In everything we do, we keep our negative impact on the environment as small as possible and avoid causing pollution.

  2. Better material choices

    Wherever we can, we suggest energy-efficient solutions and choose materials and products that are a good environmental choice and easy to recycle.

  3. Waste sorted at source

    We handle waste efficiently, including sorting it at source.

Ethics policy

Zero tolerance.

None of this happens here. Not even a little.

  • Bribery
  • Kickbacks
  • Corruption
  • Discrimination
  • Threats
  • Harassment

Bella Service AB’s ethical rules are the foundation of our existence. They apply to every employee, in all our work, in every situation, everywhere and always.

  • Good business practice

    We never allow actions or behaviour that depart from good business practice, sound business conduct and fair competition.

  • No cartels

    We reject every kind of cartel that threatens fair market competition.

  • Law and fairness

    Of course we follow the law and society’s rules, and we do not take on work that goes against the general sense of what is right.

  • Clear agreements

    All work with clients, customers and subcontractors is built on proper business relationships, clear agreements and contracts, and mutual respect.

What our customers hire us for and need, we deliver, with the skills and resources that guarantee a good job. Our ethical rules are part of how we do business, and they are also a promise to our customers and partners.

Customer policy

When we are at your home

Five things you can count on, every time.

  1. Before we arrive

    We turn up on time.

    We arrive when we said we would. If something gets in the way, we let you know as early as we can.

  2. At the door

    Shoes off.

    We introduce ourselves politely and take our shoes off, or wear shoe covers, when needed so we do not dirty or damage your floor.

  3. While we work

    Phone on silent.

    Our phones are on silent at your home, and we do not make calls about other jobs while we are there.

  4. While we work

    We ask first.

    We do not use your property (tools, cleaning equipment, kitchen or toilet, for example) unless we have asked and been given permission.

  5. After we leave

    It stays with us.

    We respect your privacy and never pass on anything we have seen or heard in your home.

Want to know more about how we work?

Get in touch and we will tell you. The inspection is free.

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